Legal Documents for NDIS businesses & why you need them

Top Legal documents for NDIS Businesses 

NDIS Service Agreement

NDIS businesses and registered NDIS providers need to provide their customers with a written service agreement to make it clear what is expected in regards to their disability support and their NDIS plan. For example, when and where carers are needed, what assistive technology is needed or what behaviour support is necessary. 

This agreement details the services to be provided, how services are provided, rights and obligations and information regarding payment. An NDIS service agreement can outline how many times a day meals are served or what type of food is needed.

Service agreements help make sure the participant and registered provider have the same expectations of what supports will be delivered and how they will be delivered. This is really for plan management purposes.

While the National disability Insurance Agency (NDIA) is not a party to NDIS business’ service agreements with participants, it will take action if the terms do not align with the NDIS Act, NDIS Pricing Arrangements, price limits and budgets. This is because of the NDIS practice standards in place.

NDIS Complaints Policy

The NDIS Complaint Policy is designed to be used by providers of NDIS-funded services to outline the provider’s complaint management procedure. 

This document formats how the service provider will accept and evaluate complaints from its service recipients. This can be by email, phone or online form, the purpose of this document is to show what the best way will be.

It also includes several provisions designed to provide additional support to recipients with special needs, as required by the NDIS (Complaints Management and Resolution) Rules, and the NDIS (Code of Conduct) Rules.

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